To cancel an order, simply call our customer service at +91
9999889232 (9 AM - 6 PM) or email us at firstname.lastname@example.org. In case, the
order has already been shipped, please inform customer service and do not
accept the shipment. You will receive a shipment confirmation email when your
order is shipped out.
We accept/not accept returns under the following situations:
items getting delivered
2. Delivery of
wrong items – not according to your order
the product will not be accepted when the customer has no valid reason for
returning the product. And if the customer wishes to return for no given valid
reason, the customer must bear the shipping charges.
Damaged items getting delivered
If your package appears damaged, and upon opening it if you find
the product damaged, call us at +91-9999889232 - (9 AM - 6 PM) / email us at email@example.com within 48 hours of receipt of the package. Kindly follow
the steps below so that we can process your returns as quickly as possible.
1. Make a note
of the damage on the courier's copy of the airway bill, and a copy of the
airway bill, which you retain.
appropriate remarks should be made on the delivery sheet (if applicable) of the
courier personnel making the delivery.
notify Deepika International directly within 2 days of receipt of the Cooler if
there is damage along with the details of the damage.
4. Also send us
images of the work with close-ups of the damaged portion(s)
When you call us/to email us, we will discuss a replacement,
refund, or credit. In case you desire a replacement, please ship the Cooler
back in the original packing materials and container. As soon as we receive
your returned cooler, a replacement will be shipped to you at no charge. The
cost of returning damaged items will have to be borne by you initially. Upon
receiving the damaged items and confirming that they have been damaged in
transit, we will refund the cost of your shipping the items back to us.
Unfortunately, replacements are not available for one-of-a-kind
works immediately. In such a case we would inform you about the feasibility of
making another copy of the same object and the time that would be required.
Delivery of wrong items – not according to your order
Upon receipt of the item/s, if you find that they are not as per
your order, please inform us within 48 hours of such receipt. You may call us
at +91-9999889232(9 AM - 6 PM) or email us at firstname.lastname@example.org. Please
provide us with the following:
1. Details of
your order number and the item/s included in your order.
number accompanying your order
number of the courier’s airway bill
Refunds are processed
in a maximum of 5 days from the date on which Deepika International receives
returned goods. Through Net Banking, Debit Card, or Credit Card, the amount
will be transferred back into the bank account from which it was paid.